D'Alvia Bounce Toys ("we," "us," or "our") operates the website dalviabouncetoys.com and provides bounce house, water slide, and inflatable rental services. This Privacy Policy explains what information we collect, how we use it, and the choices you have — including how we handle text messaging (SMS) consent and mobile information.
On this page
1. Information We Collect
When you request a quote, book a rental, or communicate with us, we may collect:
- Contact information — your name, phone number, and email address.
- Event details — event date, event type, the rental(s) you're interested in, and your event location or ZIP code.
- Messages you send us — any notes or questions you include in our forms, texts, or emails.
- Consent records — when and from where you opted in to receive text messages (for example, a timestamp recorded when you check the consent box on our quote form).
- Basic technical data — standard information your browser provides, such as device type, used to operate and secure the website.
2. How We Use Your Information
We use the information you provide to:
- Respond to your quote requests and questions;
- Schedule, confirm, and manage your rental;
- Send you service-related communications such as quote confirmations, scheduling updates, delivery and pickup details, and reminders;
- Process payments and maintain rental records;
- Improve our services and operate our website securely; and
- Comply with our legal obligations.
3. Text Messaging (SMS) Consent & Mobile Information
If you provide your mobile number and opt in (for example, by checking the consent box on our quote form), you agree to receive text messages from D'Alvia Bounce Toys related to your inquiry and rental. The types of messages may include quote confirmations, scheduling and availability, delivery/pickup coordination, reminders, and customer-service replies.
- Message frequency varies based on your interaction with us.
- Message and data rates may apply, depending on your mobile carrier and plan.
- Reply STOP at any time to opt out of text messages. Reply HELP for help, or contact us at 770-756-3102.
- Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who support our services — such as customer service and SMS delivery providers — is permitted solely to provide those services to you. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. How We Share Information
We do not sell your personal information, and we do not share your mobile information with third parties or affiliates for their marketing or promotional purposes. We may share information only in these limited situations:
- With service providers who perform functions on our behalf (for example, our messaging, scheduling, and payment providers), and only to the extent needed to provide those services;
- To comply with the law or respond to lawful requests, or to protect our rights, safety, or property; and
- In connection with a business transfer, such as a merger or sale of assets, subject to this Policy.
5. Service Providers
We use trusted third-party providers to operate our business, including a customer-relationship platform (ServiceJobPro) and a messaging provider (Twilio) used to deliver text messages and other communications. These providers process information only as needed to provide their services and are obligated to protect it. Text-messaging opt-in consent and the related mobile data are not shared with any party except as necessary to deliver the messages you have requested.
6. Data Retention
We keep your information for as long as needed to provide our services, maintain rental and consent records, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.
7. Security
We use reasonable administrative and technical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our services are intended for adults arranging events. While our rentals are enjoyed by children, our website and forms are not directed to children, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can remove it.
9. Your Choices
- Text messages: reply STOP to opt out at any time.
- Email and phone: contact us to update your preferences or request that we correct or delete your information.
To make a request regarding your information, contact us using the details below.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of our services after an update means you accept the revised Policy.
11. Contact Us
If you have questions about this Privacy Policy or your information, contact us:
- D'Alvia Bounce Toys
- Phone: 770-756-3102
- Email: info@dalviabouncetoys.com
- Service area: Henry County, Georgia and surrounding communities